Our Reviews

Great service

Butch and his team are the absolute best. The experience you get, is unmatched with any other car dealership. It’s one big family, everyone is so sweet and so nice!! My Husband and I will not go anywhere else, and we literally send and will continue to send all of our family and friends here!! Thank you Butch!!

Didn't have to wait long and the guy who was taking care of me came out and explained everything to me very well👍🏽

Great service, took a little longer than expected but they did a great job and I am happy.

The staff always goes above and beyond.

Good service

N/A

Pleasant experience, David Blakey did a great job of taking care of my problem and keeping me informed

No schedule appointment for oil change. Went almost 2 hours beyond time, that was suggested.

The service was great took my Silverado in for an oil change and tire rotation and it was completed in a very timely manner while I waited.

Everything was great !!!!

Jeff let me know the part was in for my recall, scheduled my appointment and resolved my issue seamlessly!

Great customer service

All Staff Service was prompt and professional

Great experience. I drive 30 miles and pass many other dealerships to come over to Chuck Fairbanks for service and to buy my cars. Their customers service is the best and I can get an appointment in a timely manor.

Was GREAT EXPERIENCE

Jeff in service and salesman Jeff great combination. Love them Both.

Service manager was good. The young lady clerk did not know how to close me out with a free service. She wanted me to pay.

Everyone were professional and very knowledgeable.

Jeff is always great. Pleasant and willing to help. He remembers his customers.

Superb service. Set appointment, not only delivered as promised, but a superb job. There is a reason why Chuck Fairbanks gets 100% of all of our business - super impressed.

Jeff with Chuck Fairbank dealership was great. Processed all the paperwork timely and correctly. Assisted in determining the best finance %, had all the paper work completed so I just walked in to NFCU and walked out with the loan. Jeff and I have appointment to go over the new car features so I will be aware of all. Only downside was the delivery from Houston to the dealership, delay after delay in getting the car. GM should have a better transporter who keeps schedule arrival.

Very friendly

It was quick, easy and the guys there were very knowledgable. This is not my first time at Chuck Fairbanks and it won't be my last. Butch and Jody, I appreciate you both so very much :) Thank you for a stress free buying experience.

Great experience quick and easy

Blake always takes care of his customers

Jeff E. was very helpful as usual.

I never have any problems with Chuck. So we are more then excellent.

Everyone was polite and considerate, however your waiting room needs cleaning. The furniture needs to be wiped down daily or replaced. I felt like I had bugs crawling all over me after leaving from having my car serviced.

Jordy and Brett were amazing

Only issue didn't fill windshield wiper fluid !

Great customer service. Dropped off service and ready by noon. Thank you. :)

The appointment application never has an open spot for me for the current week nor the following week. I have to wait at least 2 weeks and that is what it make me look for second options...other than that, CF offers the best customer service.

When I arrived the jumped on my truck and got it done quick

Good experience

Quick and efficient

Excellent staff and very clean environment

Jeff the best.

Always friendly and considerate, let you know quickly what the problem is and get you fixed asap.

Very helpful. Awesome place. Jeff Sorrels our salesman. He’s is the absolute best. Very helpful and personable. Love him.

Towing and courtesy car arranged through service department. Came to my house to get courtesy car to me. I was kept informed about cars progress continuously and as promised. Helpful information was relayed to me. Blake was wonderful.

Kind and friendly

I really appreciated the way David and Nick took care of the services needed for my truck. They were thorough, show they care

All good!!

The service is always great!

I also appreciate working with Blake at Chuck Fairbanks. He has been my service agent for many years.

It was a great experience from start to finish. Mr. Watson and his team made this purchase process seamless, and the car was in perfect shape when it was ready for me to drive it off the lot.

It took to long. I was there almost all day, but that is the normal for me and my daughter. Thank goodness Jeff Sorrels is my sales person or there would not have been a sale.

Jeff Sorrels and the staff in service department were good. I might have to locate another place for service only because of price. Over 700 dollars labor to in stall alternator.

Went above expectations of what a car dealer would do.

They made sure that my battery was still under warranty and I didn’t have to pay anything.

Amazing. 10/10. Everyone was very helpful, Jordy was able to answer all my questions and made the car buying experience as smooth as possible.

The air pressure in my tires was low. Apparently the technician did not include checking the air pressure. I did give instructions not to rotate the tires. I had just bought a pair of new tires. I thought checking the air pressure was automatic, when I received an oil change.

Dillon & Jeff are amazing to work with!

As always I was greeted at my car door with a smile. We discussed what needed to be done. I was shown to the waiting area. The service department explained what was needed. The cashier was very courteous. Fast and friendly service. The waiting area was very clean.

great service

Everything was done in a timely manner

The service provider cause damage to my car along with the mechanic. Jeff Eggleston , I will never let you touch my car again. They rigged a leak that could have cause major damage to my car. In attempt to up sale me additional service. My car was just examine the day before and there was not a leak at all when I left there they tampered with the air bleeder hose on my coolant system. I did not appreciate that and will never return there. And will let others know what he does to damage cars to gain commissions.

I came for an oil change but my check engine light was on. I was given a rental but not much information on what was wrong. I called my dealer and he said it was one of my fuel injectors. After three days I got my wonderful Equinox back.

Blake is always my go-to guy! Always professional, and explains things so anyone can understand what is going on with their vehicle….but most importantly he is very honest. I have never felt like he was trying to gouge me with servicing that I didn’t need. I have been coming to the dealership for all of my repairs and servicing strictly because of him and the rest of your staff, and I will continue to come to this dealership because of him. Honestly, everyone there is always super nice, and it’s a pleasure doing business with them!

This is the 4th vehicle I have bought from Chuck Fairbanks and can’t say enough about Jeff Sorrels he has always made a good deal for me and my wife and we will continue doing business here.

Just the waiting time a little long.

My heart was full of joy. I appreciate my salesman he was very helpful and gave me his words that he could put me an vehicle and he did that thank yall so much

Great experience and service.

Everything was great. Morris and choate and butch watson took great care of us.

Nick and Jeff were very informative about the recall situation. I am very pleased with the dealerships efforts, but very frustrated with Chevrolet in general. GM will likely not be my next vehicle..

Great customer service from the time I spoke to the service team and the care that the cashier did to make sure we were ok in the waiting area.

Always handled professionally, courteous personnel and fixes any problems the first time.

Excellent service as always and a friendly attitude.

Very open on your thoughts of purchase also very helpful and a lot of freedom on showing a lil bit of everything from cars to trucks

GREAT

My Equinox was brought to this dealership by tow truck for Liberty Mutual claim. Repair has not been completed 11/13/2025.

Didn't get a clear understanding about the situation with my car and the wait time I have to wait for the to check out my car

Everyone very friendly and willing to listen and help.

My vehicle was completely in a timely manner. The price for the service was in my price range. Jeff Eggleston kept me informed of my vehicle.

Took my car to the service department for a new battery. This maintenance was completed quickly and efficiently. They had a courtesy car take me to work and pick me up and take me back to the dealership when my car was ready. The courtesy car driver was friendly and was a very careful driver.

Great team. Butch and Jodie are amazing.

Very professional and timely

I so appreciate how everyone at dealership assisted me from my first visit to delivery of my new 2026 Silverado 1500. Salesman Enrique Garcia Jr. was so polite and informative. He was assisted by Sean Derbyshire Manager in listening to my requests and finding this truck. This made my final decision easy to make. My experience with Joe Paden in finance was excellent since there was communication between Manager and Finance that addressed all of my concerns. Finally, Jody assisted Enrique with delivery, ONSTAR, BLUETOOTH connections, etc. Even was congratulated and welcomed to Fairbanks Dealership Family by owner Mr. Chuck Fairbanks himself. Overall, received Excellent A+ customer service from a FAMILY Dealership.

Mr Andrew Roberts, was very knowledgeable, courteous and professional. Very attentive without being overbearing.

I got an alert for my battery and brought my Blazer in on Wednesday morning to drop it off since I had work. Jeff took great care of me and told me they would do a battery test first. This was around 7ish. I got to work before 8 and Heff called to let me know that it was for sure the battery and walked me through how many amps I had. I gave him the go ahead to replace ( he told me the price ). 830… Jeff called to let me know my car was ready. Overall a fantastic experience.

Great car buying experience. 10/10 recommend

The people we had dealings with were very friendly and knowledgeable.

Got my oil changed. Customer service was excellent and work done in a timely manner

My only issue was the length of time to repair my truck.

They are always spectacular here at Chuck Fairbanks. Always great with assistants in anything that has to be done to my car.

Very good

Walter took the time to help me find the right car. The process was smooth. During the finance process, it was clear and straightforward. No haggling. I appreciated that.

Absolutely love it! 5th vehicle bought this year all from Jeff at Chuck Fairbanks.

The salesman Jeff Sorrels found a credit I had and saved me a few dollars. Jeff the service guy was very helpful and the cashier lady was very helpful also

Very timely service. Diagnose the problem immediately and had it fixed as soon as they could get the part. Butch Watson was also exceptional Put me in a loan vehicle so I wouldn’t have to be without my truck for four days Everyone was courteous and professional

Jody Ward did a great job getting me the truck I wanted . He was friendly not pushy. He answered all my questions. Great buying experience.

They are very efficient as always. & was willing to look at my car again when the issue kept happening & they completely fixed it.

Andrew was an excellent salesman. He knew the vehicle we were interested in, and was not a pushy salesman. He was very helpful & accommodating. The whole staff was easy to work with.

From the time I drove in to drop my car off to the time I checked in, the service advisor were very courteous and took good care of me.

Employees were efficient & provided excellent, friendly customer service.

This is my 2nd purchase and I am a proud customer. Jody is my sales rep. He's very professional, personable, and gets the job done. Also the owner Mr. Fairbanks is very friendly and welcoming. This is my home. I'm a Chevy girl!

I had a great experience from the beginning to the end. The seller was very helpful and very respect he came out and introduced himself and asked my husband and I exactly what do we want to drive off with.

Jeff is the best

I had not bought a vehicle in about 30 years, I’ve been leasing. Since my current lease was about to expire, my number 1 choice for my next vehicle was the Chevy Traverse. I live close to Chuck Fairbanks Chevrolet and pass the dealership at least once or twice a week. I had experience with Chuck Fairbanks Chevrolet years earlier with a former Chevy Tahoe lease I had. Service advisor David Blakey was outstanding. I decided to pull in to the dealership to research some numbers to help in my decision. I first met sales manager Sean Derbyshire who directed me to sales advisor Jody Ward and what a great experience that was. I immediately liked his personality and ended up purchasing a vehicle at great terms. During my visit I met General mgr Butch Watson (great personality) and I had the chance to meet the owner Chuck Fairbanks. Everyone was and has always been nice with really good customer service skills. That is very important for a 70+ yo senior like myself.

Great all around service

great service and great people

The experience was easy without no hassle. They showed they cared and wanted to help.

I initially came to get my coolant topped off but inquired about going ahead and doing my oil change a little early and they were more than happy to help me out.

Jeff Sorrels is always the best at getting us the best deal on the right car. Thanks again Jeff!

Service Specialist was rude. Made me feel unwelcome. Never going back. Car still not fixed. Had to pay another company to fix my car

All people were very helpful and nice to deal with!

N/A

Great hospitality

I appreciate the 10 percent discount

Fantastic sales and leadership. Very easy going and no hassle

Really appreciated the willingness to take on 2 - last minute oil changes and a brake light issue right before closing on a Saturday. Great job, fast service, and we were back on track

Excellent, as always!

Jodie was very knowledgeable in any & all question's that I had & made the buying process very easy & enjoyable. I will defiantly be back on my next purchase Thank You Jodie Ray Hume

Quick and easy experience

Everything was great even the chili..they had a chili luncheon the day I came..

Blake kept me informed about the repair on my Traverse

Always great service

Great service as always

Jeff (salesman) and Jeff (service) always give me great service. We love chuck fairbanks Chevrolet.

The service tech could not get a definitive part from the parts department. It was ordered on Jan 2, 2026 to arrive for my appointment on Jan 6, 2026 at 0730hrs. No part. Communication between the two was bad. I cannot trust your service department for dependability and honesty for parts and service of a Chev I purchased from you.

Always good ?

Prompt and everyone was very friendly

Very attentive to desires for vehicle. Added emblems and rear seat storage as part of the deal.

Blake was very nice and attentive. I told him that I was planning to leave my vehicle to be serviced, but that I needed the vehicle by Friday. It was a Monday. He even asked if I had a way home. I did. The next day he called me with the estimate. The repairs were done and by Wednesday I had my vehicle. The time I did not have my vehicle was minimal. What is keeping this from a five star visit, and this has nothing to do with Blake, is the cost of repairs. I am more than willing to pay for good work, but the price of parts and labor are tough to bear. The last thing that is keeping this from a five star rating is the "up sale." At the time of estimate, Blake said the technician really recommends a tune-up for my vehicle which would have a cost another $700.00 he said. The reason I brought my vehicle to Chuck Fairbanks was already going to cost me $1200.00. The extra "recommendation" was not needed.

Was good kept me informed

I worked with Jeff Sorrels and he took very good care of me as always.

My wife and I really dreaded the car buying experience, but Jody W made it painless

Great experience

Everything was done good in a timely way thank you so much.

Sold a service I didn't need. It was all about sales instead of fixing the recalls

Jody, our sales representative was extremely courteous and professional in helping understand and purchase our vehicle. He took his time to explain the Tahoes features and answered all of my wife's and my questions. Jody was very helpful and patient with us throughout the process which meant a lot to me. He was kind and helped us out a lot in the whole process.